Sunday 22 January 2012

Managing shopper expectations and missing the 'big picture'?


The latest breakthrough 'retro-movie', The Artist, is novel, very entertaining and illustrates perfectly the importance of not forgetting to get the context right as one is swept up in the excitement of producing something really different...
Reports are coming in of audiences in some cinemas demanding refunds because of the small square screen, its use of black & white, and the fact that  'it is silent!!'   Susie W
In other words, never underestimate the consumer's ability to miss the point...
                                                                                                   

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