Tuesday 29 March 2011

Lloydspharmacy adds online doctor services with acquisition of DrThom

News that Lloydspharmacy have introduced medical services is simply another indicator that all providers of goods and services are vulnerable to loss of business to retailers unless they raise the level of specialist service to a point in excess of what could be provided by a retail chain, be they H&B or ‘Grocery’.

It is worth keeping in mind that as mass retailers become more space-efficient, they will systematically assess all categories in their search to optimise all contacts with consumers by ‘selling anything that can be legally sold to shoppers…’

And no government will allow protective barriers to stand in their way, in the search for efficiency in the use of public funds.

No comments: